Companion assistance is available from the fresh new airport curb so you can/of doorways and between doorways to connect flights

Companion assistance is available from the fresh new airport curb so you can/of doorways and between doorways to connect flights

Addiitional information is available out of the accommodation from Users who’re blind otherwise features low eyes and you can Users that intellectual disabilities.

I enable the Customers being helped to direct the employees inside the the best way to do the new elevator and you may import. A tiny wheelchair which can match down the aircraft aisle try offered by the entrance and will be utilized when the help is requisite. Each door is additionally armed with a passenger Transfer System (PTK), which contains a slip panel and you can a move sling.

In the event that a customer means a seat which have a movable section armrest to raised facilitate an elevator and you may transfer, the region out-of movable aisle armrests is anastasiadate obtainable here.

Preboarding is present for Consumers who’ve a certain chair you would like to accommodate their impairment and you may/otherwise need assistance during the boarding this new routes otherwise stowing an enthusiastic assistive unit. Those people Customers who are in need of more time to help you board will have a great the boarding solution which have an extra time designation. The latest designation serves as notification to your Businesses (boarding) Agent the Customer will be allowed to board before Loved ones Boarding.

We’ll succeed one to travel spouse to do something since the an enthusiastic “attendant” and you will preboard which have a customer which have an impairment in case the Consumer requires the individuals assistance sometimes so you can board otherwise during the latest aircraft. In most cases, the client requires help from just one other individual, and you will any additional relatives or family unit members is actually asked to help you panel with their assigned category.

People Customers whom qualify for preboarding will receive another type of boarding ticket with a beneficial preboarding designation

People is always to consult preboarding from our Customer service Broker from the citation prevent or departure door. All of our Representatives is trained to inquire fact-finding concerns to choose whether your Buyers matches brand new certificates revealed over. The newest designation functions as notice to your Businesses (boarding) Agent your Buyers are going to be permitted to preboard.

Note: Consumers that preboarding because of a significance of a particular chair aboard the brand new flights is speak with the fresh new Operations (boarding) Agent after protecting a good boarding violation into the preboarding designation and you can prior to the start of the preboarding to alert the fresh Representative to help you the fresh new chairs you need.

As the Southwestern Airlines does not designate chair, preboarding is obtainable getting Consumers who need a particular chair to help you complement its handicap. See the Preboarding part significantly more than having info.

If the a customer which have an impairment simply needs some extra time for you panel, we will permit the Customers to panel in advance of Family relations Boarding, within “A” and you may “B” groups

People who are in need of more than one seat to complement a handicap (age.grams., a buyers who’s got their/the lady arm inside the a tossed that offers to the place beside the client) may proactively purchase an extra chair(s) so you’re able to notify Southwest of the specific chairs you want. While recommendations to have scheduling a moment seat on line exists for the all of our People out-of Dimensions web page, Users buying an additional seat to suit a handicap will be play with “DXS” rather than “XS” into Customers middle label. People can get contact us getting a reimbursement of your own price of the extra seat ordered to match the customer shortly after travel. If the a buyers having an impairment have issues about the quantity regarding space expected and won’t wish to pick an additional seat, the consumer is always to consult the consumer Provider Agent at departure entrance. Typically, an extra chair can only just be bought having a customers having an impairment in the event the Customer perform or even not be able to accessibility our flights. If you don’t, due to the fact indexed within our Price regarding Carriage, the purchase of greater than one to chair into just mission out of making certain even more personal space is actually banned.


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